Purchases and refunds

Keep billing simple.

Apple handles payment, receipts, purchase history, and refund decisions for OutBrick. Here is the quickest path for each kind of question.

Updated 4 September 2026

Apple handles refunds.

Start with Apple’s Report a Problem service. OutBrick cannot see your payment details or issue an App Store refund directly.

Open Report a Problem

Request a refund

Go to reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
Choose “Request a refund,” select the relevant reason and OutBrick purchase, then submit it to Apple.
Check the request status through Apple. Approval and timing are determined by Apple and applicable consumer law.

Restore a purchase

For an eligible non-consumable purchase — Remove Ads, a Brick Pass, or a wardrobe item — open OutBrick › Shop › Restore purchases. Make sure the device is using the Apple Account that made the purchase. Consumable items such as coin packs generally cannot be restored after they have been consumed.

Unexpected or duplicate charge

Use Apple’s purchase history and Report a Problem flow first. If the purchase appears correct but the app did not deliver the item, contact us with the product name, device model, iOS version, and approximate time. Do not send a full receipt, card number, password, or security code by email.

Apple billing
Restore in Shop
No card data held

Purchase supportOpen the contact form

Open the contact form

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