OutBrick support
Need a hand?
OutBrick is meant to feel calm even when the board gets knotty. Here are the quickest ways through a stuck level, what lives and undos actually cost, and the best way to reach us.
Updated 25 October 2026
Get help your way
Fix it yourself in a few steps, check whether we already know about it, or follow a message you sent us.
- Fix it step by stepPick what is wrong and try one thing at a time. If nothing works, we take it from there.
- Known issues and fixes4What we know is broken, what to do in the meantime, and which update fixes it.
- Track your requestSee where your message stands, read every reply from the team and add details.
- Help with a levelStuck on one board? See what other players said about it, or ask them.
- Help CentreBricks, gates, hidden bricks, sealed rooms, strategy and a glossary.
- Help shape OutBrickTest updates before they ship, join the accessibility panel, and hear from the team every month.
A person on the team reads every message. We aim to reply within two working days.
The first undo on every board is free and cannot run out.
Beyond that, undos come from a tank of five that refills one every twenty-five minutes. If a board has no legal move outside its sealed rooms, the “Wedged!” sheet offers a free undo outside the tank.
Lives
Opening a board spends no life. Clearing it costs nothing. Lose one life only when an attempt ends without a clear: decline the out-of-moves continue, leave a board in progress, or restart after making a move. Five lives, eight with Brick Pass; one refills every thirty minutes. Boards without a move limit are outside this life rule.
Are there ads?
Eight optional rewarded video placements have separate daily caps, with up to 39 views a day in total. Videos start only when you choose; there are no banners or automatic interstitials.
Remove Ads, or owning the current season’s Brick Pass, stops ad requests. If a reward is offered without a video, its own eligibility and daily allowance apply; check the options shown in the game. Neither purchase makes lives, moves or boosters unlimited. Older versions may differ.
Quick fixes
- Restore purchases: open Shop, then choose Restore purchases. Apple processes the transaction through your Apple ID.
- Colour-blind mode: on by default, so every brick and gate already carries a readable glyph. It can be switched off, and back on, in Settings.
- Out of moves: The board shows moves remaining; there is no clock or countdown. On boards with a move limit, five extra moves cost 300 coins, then 500, then 900 within the same attempt; a rewarded video adds two moves, then one, then a free UFO. Leaving or clearing resets the coin ladder. Boards without a move limit are outside this economy.
- Stars follow your score: The iOS game awards stars from each board’s score thresholds. Score comes from bricks that exit, consecutive-exit chains and moves left when the board is cleared. The previously earned rating remains the floor, so a replay cannot lower your best stars.
- Advertising choices: in the EEA, the UK and Switzerland, Settings › Advertising choices reopens the consent form at any time. iOS tracking permission lives in Settings › Privacy & Security › Tracking, and saying no changes nothing about the game.
- Widgets: add the OutBrick widget from your iPhone Home Screen and choose a size that fits your layout.
- What changed in the latest update: the full release notes are on What’s new.
Common questions
Is the first undo on a board really free?
Yes. The first undo on every board is free, never comes out of your tank and cannot run out. Undo from the “Wedged!” sheet is also free and outside the tank. After that, undos come from a tank of five that refills one every twenty-five minutes, or five for 250 coins, or two for a rewarded video.
How many lives do I get, and when is one spent?
Opening a board spends no life. Clearing it costs nothing. Lose one life only when an attempt ends without a clear: decline the out-of-moves continue, leave a board in progress, or restart after making a move. Five lives, eight with Brick Pass; one refills every thirty minutes. Boards without a move limit are outside this life rule.
Does OutBrick show ads?
Eight optional rewarded video placements have separate daily caps, with up to 39 views a day in total. Videos start only when you choose; there are no banners or automatic interstitials.
Is there a timer?
The board shows moves remaining; there is no clock or countdown. On boards with a move limit, five extra moves cost 300 coins, then 500, then 900 within the same attempt; a rewarded video adds two moves, then one, then a free UFO. Leaving or clearing resets the coin ladder. Boards without a move limit are outside this economy.
How do I restore a purchase?
Open Shop, then choose Restore purchases. Apple processes the transaction through your Apple ID.
What do the three stars mean?
The iOS game awards stars from each board’s score thresholds. Score comes from bricks that exit, consecutive-exit chains and moves left when the board is cleared. The previously earned rating remains the floor, so a replay cannot lower your best stars.
How much do extra moves cost?
On boards with a move limit, five more moves cost 300 coins, then 500, then 900 within one attempt. A rewarded video adds two moves instead, then one, then a free UFO. The coin price goes back to 300 when you leave the board or clear it. Boards without a move limit are outside this economy.
What changed in the Move Booster Pass?
The Move Booster Pass now gives seven days of unlimited moves, up from 48 hours.
Is the Rescue Pack back?
Yes. “Stuck?” returns after a lost try and offers the Rescue Pack for coins or purchase, once per level each day.
How many rewarded videos can I watch a day?
Eight optional rewarded video placements have separate daily caps, with up to 39 views a day in total. Videos start only when you choose; there are no banners or automatic interstitials.
How do I turn colour-blind glyphs on or off?
Colour-blind mode is on by default, so every brick and gate carries a readable glyph. Switch it off, or back on, in Settings.
How do I change my advertising choices?
In the EEA, the UK and Switzerland, Settings, then Advertising choices, reopens the consent form at any time. iOS tracking permission is in Settings, Privacy and Security, Tracking; saying no changes nothing about the game.
How do I contact OutBrick support?
Use the contact form, and tell us the level number, device model, iOS version and what happened. We never need your Game Center login or any payment details.
Illustrated guides
Ask the community
Players and the OutBrick team answer questions, track bugs and vote on ideas in OutBrick Community.
Still stuck?
Tell us the level number, device model, iOS version, and what happened. A screenshot is always useful. We do not need your Game Center login or any payment details.
On the App Store · iOS 5.5
Slide bricks home. Open gates. Walk the Journey.
A calm sliding-brick puzzle with 2,000 levels across 167 brick-built villages and five current friends: Pix, Luna, Brix, Nova and Max. Slide one brick along its lane and route it through an open gate that accepts its colour. There is no timer, and the game can be played offline.
Drag one brick in a direction. It moves along its legal lane, stopping where you release it or at an obstacle, gate or lane end. Send it through an open gate that accepts its colour. Each valid push uses one move; there are no neighbour swaps or colour-match lines.
Bricks have different movement rules: when a key exits, it opens a locked brick and locked gates; ice counters drop as other bricks leave; connected pairs split after the set number of other bricks exit; a multilayer brick sheds its top colour at a gate that accepts it; arrow bricks move on one axis; and a snow cap comes off when another brick slides past. Crates also block lanes.
The Journey has 2,000 levels in 167 villages. Each village has twelve levels except the final village, which has eight; its 100 chapters are separate groups of twenty. Standard boards ask you to route every brick through a gate that accepts its colour. Layouts and feature combinations vary rather than following a fixed twelve-board sequence. Hidden bricks begin at level 21; sealed rooms begin at level 30. The eight gate behaviours are plain, locked, iced, counted, cycling, wildcard, paired and timed. Generators feed queued bricks onto the board, and conveyors can carry bricks after a move. The tiers are Normal, Hard, Super Hard, Boss and Night; Night changes the palette while keeping the movement rules.
VoiceOver names a brick by its kind, colour and position and offers directional slide actions, including whether a route exits through a gate. It announces where a brick stops and what leaves the board. Hidden bricks never reveal their colour through labels or hints. A two-finger double tap asks for a hint; rotors navigate goals, blockers and gates.
Siri can answer about lives, refill time, the Daily Brick and village stars. Widgets, Live Activities, Spotlight, Shortcuts and Focus filters bring the game into Apple’s system features; supported Apple Intelligence features depend on your device and system. iCloud keeps progress across your devices.
Community and Report a bug in the app’s Settings open the OutBrick Community: ask for help, report a bug, suggest an idea and vote on what comes next. A report from the app arrives with your device, versions and level filled in. Read without signing in; use email, Google or Apple to join the conversation.
More challenge, and help when you need it
Version 5.5 adds more Hard, Super Hard and Boss levels across the Journey, with more colours, gates and sealed rooms; many villages now end with a Boss. “Stuck?” and the Rescue Pack return after a lost try. The out-of-moves screen is simpler, with extra moves for coins, a free video that awards one Hint, not extra moves, and a warning when your win streak is at risk. Move Booster Pass now lasts seven days instead of 48 hours, and new sounds and haptics accompany bricks as they slide, cross gates and fill them.
Every page on this domain
- SupportStuck boards, lives, undos, ads
- Privacy policyWhat the app does and does not collect
- Privacy choicesYour controls, one page
- TermsThe fair-play ground rules
- License agreementWhat you may do with OutBrick
- Apple EULAApple's standard licensed-application terms
- Age suitabilityWhy OutBrick is rated 4+
- AccessibilityColour-blind glyphs, VoiceOver, Reduce Motion
- Refunds & purchasesApple handles billing
- ContactA real line to the team











